Return and Refund Policy for Northern Vibes Holidays
At Northern Vibes Holidays, we strive to provide exceptional travel experiences and ensure the utmost customer satisfaction. However, we understand that circumstances may arise where you may need to cancel your booking or request a refund. We have outlined our Return and Refund Policy below to guide you through the process: 1. Booking Cancellation:
- If you wish to cancel your booking, please notify us in writing as soon as possible.
- The cancellation policy may vary depending on the specific tour package or service you have booked. We will provide you with the relevant cancellation policy at the time of booking.
- Please note that certain bookings, such as those involving non-refundable flights, accommodation, or special activities, may have stricter cancellation policies imposed by our suppliers. We will inform you of such policies before confirming your booking.
2. Refund Eligibility:
- The eligibility for a refund will be determined based on the terms and conditions of your booking and the cancellation policy applicable to your specific tour package or service.
- Refunds are subject to the deductions of any applicable cancellation fees, as stated in the cancellation policy. These fees may vary depending on the timing of your cancellation and the policies of our suppliers.
3. Refund Process:
- To request a refund, please contact our customer service team via email or phone, providing the necessary details of your booking and the reason for your refund request.
- Our team will review your request and communicate with you regarding the refund process, including any applicable fees and timelines.
- Refunds will be processed using the original payment method used for the booking, unless otherwise specified.
4. Non-Refundable Services:
- Some services, such as non-refundable flights, specific event tickets, or certain accommodations, may be non-refundable. In such cases, no refund will be provided once the booking is confirmed.
- We will clearly communicate the non-refundable nature of these services at the time of booking and ensure your understanding before proceeding with the reservation.
5. Changes to Bookings:
- If you wish to make changes to your booking, such as rescheduling or modifying your itinerary, please contact our customer service team. Changes are subject to availability and may be subject to additional fees.
- We will do our best to accommodate your requests, but please note that changes may not always be possible due to supplier policies or limited availability.
It is important to review the specific cancellation and refund policies applicable to your booking before confirming your reservation with Northern Vibes Holidays. We recommend obtaining travel insurance to protect yourself against unforeseen circumstances that may lead to cancellations or changes.
If you have any further questions or require assistance regarding our Return and Refund Policy, please do not hesitate to contact our customer service team. We are here to help and ensure your travel experience with us is as smooth and enjoyable as possible.